Frequently Asked Questions

What happens after I make my purchase?

It takes us 1 business day to process your order and ship it out. You will receive an email confirmation when your Adorne products are headed your way.

How long does it take my order to arrive?

Typically, it will take 5-8 business days to reach you for U.S. domestic orders.

What locations does Adorne ship to?

We ship to all orders within the U.S.

Is shipping cost provided?

Shipping cost is not provided.

Does Adorne provide expedited shipping?

Yes, expedited shipping is available within the U.S. for an additional cost.  

What postal service(s) does Adorne ship from?

All U.S. orders are shipping via USPS.

How quickly does Adorne send out my order?

We ship out the orders within 1 business day except during holiday season.

Can I check and track my order?

We will send a shipping confirmation with UPS tracking information. If you do not receive one after your purchase, please email hello@adornela.com for help. We’ll be happy to assist!

Do you accept returns?

All unworn or Adorne bags (with tags attached) with be accepted for return within 14 days from the date of purchase on all domestic orders. 

If for any reason, due to our error, the products are damaged. In this case, we will replace one for you as soon as possible once we receive the damaged product. 

Please send all return items to:

ADORNE LA

10000 Santa Monica Blvd, #3003

Los Angeles, CA 90067

Do you accept exchange(s)?

All unworn Adorne bags (with tags attached) with be accepted for exchange within 14 days from the date of purchase on all domestic orders.

We do not exchange orders unless for any reason, due to our error, the products are damaged. In this case, we will replace one for you as soon as possible once we receive the damaged product.

 Do I receive full refund for my return?  

We want to make this process as easy and seamless for you.

Please wait 2 weeks for us to receive and process your return. Once we receive and process your item(s), we will send a notification email.

All returns will be available for store credit only.

 Do I receive free return shipping?

Return shipping will not be refunded.

HAVE QUESTIONS?

Contact us at hello@adornela.com and our team will assist you as soon as possible.

How do I take care of my bag?

Please keep in dry places to preserve the condition of the natural, handmade bags.

How do I clean my bag without damaging it?

If the exterior of the bags are dusty, please gently wipe using dust cloth and a spray bottle.